Welcome to PalaBari Support Center
In order to help speed up solution for your requests. Please follow steps below before submitting a new ticket. This is for the benefit of everyone in order to help find the solution for your question quickly.
Before submitting the ticket.
1. Make sure you are install Layerswp Theme before install our child theme
2. Make sure that you are running the latest version of theme/Layerswp/WordPress.
3. Make sure that you deeply checked theme documentation and try to search for public Forum in case of someone else asked the same question before.
4. Try to deactivate all plugins(except Bundled plugins) and see if problem is resolved or not.
My support has expired. What should I do?
When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )
Looking for theme customization service?
Please note that customization jobs are not included in our support scope. However, our friend can do it for you. Check it out : https://goo.gl/rnYEjO