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  Public Ticket #1221813
error with iphone
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Comments

  • naturalpixel started the conversation

    There is an error when opening in iphone and scrolling (in others it does not seem to happen) the menu is behind the yellow header layer (see attachment). When the menu is closed, the layer is shifted to the left. In both cases it is corrected when we move the screen

    Attached files:  IMG_9734.PNG
      IMG_9735.PNG

  •  1
    palakorn replied

    Hi There

    Thank you so much. we are testing and find out where of this issue come from (our theme or layerswp)   if cause is our theme we 'll fix asap  but if cause is come from layerswp  we'll contact Layerswp team to let them know this bug asap

    We will update to you again when we found out this issue

    Thanks!

  •  1
    palakorn replied

    Hi 

    This issue is known for Layerswp and trying to solve , please kindly wait for new version of layerswp and update

    Thanks!

     

  • naturalpixel replied

    Thank you very much, I am waiting for you to let me know

  •  1
    palakorn replied

    Hi There

    For updating layerswp  you can use layers updater plugin 

    When an important fix, new feature or improvement is released for Layers, you will be able to update right from the WordPress Dashboard as long as you have the Layers Updater Plugin activated. Staying on top of updates is important to maintain the stability of your theme.

    you can find download link and how to from below link

    http://docs.layerswp.com/doc/update-layers/

    Thanks!

  • naturalpixel replied

    We have updated but as you can see in attachments, it still gives the same problem, only the yellow strip has been reduced. Can you check it again, please?

    Attached files:  IMG_9795.PNG
      IMG_9794.PNG

  •  1
    palakorn replied

    Hi 

    Layers team still working on this issue and not solved yet. Please follow changlog below

    https://github.com/Obox/layerswp/blob/master/changelog.md

    when issue solved. They will post there

    by the way you can contact to layers team direct about this issue if you wish by

    Enable Layers Messenger
    1. Go to Layers > Dashboard
    2. Check the Enable Layers Messenger option in the Layers Messenger panel on the right side.
    3. Click Save
    4. Click the blue Inbox icon at the bottom right to send a note to layers team.

    Thanks!